Terms & Conditions

1. Services Provided

• Exotic Sudz provides professional mobile and in-shop automotive detailing services, including but not limited to: 

  • Exterior detailing 

  • Interior detailing 

  • Maintenance detailing 

  • Paint decontamination 

  • Paint enhancement and correction 

  • Ceramic coating installation 

  • Additional detailing services and add-ons 

• The services included with your appointment will be those selected during the booking process and confirmed in your appointment confirmation.

 

2. Bookings, Deposits & Payments 

• Appointments may be scheduled through our online booking system, by phone, email, or other approved booking methods. 

• Payment is due immediately upon completion of service unless otherwise agreed to in writing.

• Required deposits are non-refundable and reserve your appointment time. Deposits will be applied toward your final balance if the scheduled service is completed. 

• Failure to pay any outstanding balance may result in cancellation of future appointments, suspension of membership benefits, collection efforts, and any other remedies permitted by law.

 

3. Cancellations & Rescheduling 

• Appointments must be canceled or rescheduled at least 48 hours before the scheduled appointment time. 

• Appointments canceled or rescheduled with less than 48 hours' notice may be subject to a $25 rescheduling fee or forfeiture of any applicable deposit. 

• If the customer is unavailable, the vehicle is inaccessible, or the appointment cannot be completed due to circumstances within the customer's control, the appointment may be treated as a late cancellation. 

• Exotic Sudz reserves the right to reschedule appointments due to weather, equipment failure, emergencies, unsafe working conditions, or other circumstances beyond our control.

 

4. Customer Responsibilities 

• Customers agree to: 

  • Provide accurate contact and vehicle information. 

  • Ensure the vehicle is legally parked in a safe, accessible location. 

  • Remove all personal belongings, valuables, firearms, medications, cash, and important documents before service. 

  • Provide sufficient working space around the vehicle. 

  • Provide access to the vehicle at the scheduled appointment time. 

• Failure to meet these responsibilities may result in additional charges, appointment delays, or rescheduling. 

• Exotic Sudz is not responsible for lost, stolen, or damaged personal property left inside the vehicle.

• Community Access & HOA Restrictions:

  • It is the client’s responsibility to verify and ensure that Exotic Sudz Mobile Detailing has access to the property and vehicle at the scheduled appointment time. This includes, but is not limited to, HOA restrictions, gated community access, guard gate requirements, visitor registration, parking restrictions, and community access hours.

  • Exotic Sudz Mobile Detailing is not responsible for knowing or verifying community access rules or restrictions prior to the appointment.

  • If our technician is unable to access the community or vehicle due to access restrictions, HOA rules, gate issues, or failure to arrange entry, the appointment will be considered a missed appointment. The booking deposit is non-refundable and will be forfeited. A new deposit will be required to schedule another appointment.

 

5. Vehicle Inspection & Existing Damage 

• A pre-service inspection may be performed before work begins. 

• Existing scratches, dents, paint defects, torn upholstery, cracked trim, damaged wheels, worn leather, broken components, and other pre-existing conditions may be documented. 

• Exotic Sudz is not responsible for repairing or correcting damage that existed before service.

 

6. Vehicle Condition & Upcharges 

• All pricing assumes a vehicle in average condition. 

• Vehicles requiring excessive cleaning due to conditions including, but not limited to: 

  • Heavy pet hair 

  • Excessive sand 

  • Mold or mildew 

  • Bodily fluids 

  • Severe staining 

  • Heavy oxidation 

  • Tree sap 

  • Tar 

  • Excessive mud 

  • Biohazards

may require additional labor and materials and will be subject to additional charges. Whenever possible, customers will be informed of any required upcharges before work begins. 

• If a customer declines the required additional services, Exotic Sudz reserves the right to decline or discontinue the service.

 

7. Membership Program 

• Enrollment in an Exotic Sudz Membership Program does not replace or supersede these General Terms & Conditions. All customers, including Membership Program participants, remain fully subject to these General Terms & Conditions at all times.

• Members are additionally subject to the current Exotic Sudz Membership Terms & Conditions, which are incorporated into and made part of this Agreement by reference.

• In the event of any conflict between these General Terms & Conditions and the Membership Terms & Conditions, the Membership Terms & Conditions shall govern only with respect to membership-specific benefits, billing, scheduling, and program administration. All other provisions of these General Terms & Conditions shall remain in full force and effect.

 

8. Liability 

• While every effort is made to safely clean and protect each vehicle, Exotic Sudz is not responsible for: 

  • Pre-existing damage 

  • Clear coat failure 

  • Oxidized paint 

  • Rock chips 

  • Faded trim 

  • Loose or damaged emblems 

  • Damaged weather stripping 

  • Vinyl wraps or decals 

  • Previously repaired surfaces 

  • Paint protection film lifting 

  • Aftermarket accessories 

  • Improperly installed parts 

• Cleaning may reveal pre-existing defects that were previously concealed by dirt or contamination.

 

9. Mechanical & Electrical Components 

• Exotic Sudz is not responsible for failures involving electrical systems, sensors, switches, speakers, electronics, window regulators, locks, alarms, infotainment systems, or mechanical components resulting from pre-existing defects, improper installation, normal wear, or manufacturer defects.

 

10. Ceramic Coatings & Specialty Services

• Ceramic coating warranties, when applicable, are governed solely by the coating manufacturer's warranty terms. 

• Failure to properly maintain the coated vehicle, improper washing techniques, accidents, neglect, or misuse may void manufacturer warranties. 

• Exotic Sudz does not guarantee manufacturer warranty approval.

 

11. Final Inspection & Satisfaction 

• Customers are encouraged to inspect their vehicle before the detailer departs. Any visible concerns should be communicated immediately. 

• If concerns are discovered after the appointment, they must be reported within 24 hours of service completion. 

• Exotic Sudz reserves the right to inspect the vehicle before determining any corrective action. Refunds, re-services, or other resolutions are provided solely at the Company's discretion.

 

12. Right to Refuse or Discontinue Service 

• Exotic Sudz reserves the right to refuse, postpone, discontinue, or terminate any service if working conditions are determined to be unsafe, hazardous, or unsuitable. 

• This includes, but is not limited to: 

  • Severe weather 

  • Aggressive animals 

  • Unsafe locations 

  • Restricted vehicle access 

  • Threatening or abusive behavior 

  • Illegal activity 

  • Any circumstance that places our employees, equipment, or the customer's vehicle at risk.

 

13. Media Release 

• Exotic Sudz may capture and use photographs, videos, audio recordings, drone footage (where permitted), and other forms of media of vehicles before, during, and after service for documentation, quality control, training, warranty support, and marketing purposes, including use on our website, social media platforms, advertisements, and other promotional materials. 

• Customers who do not wish for their vehicle to appear in marketing or promotional media must notify Exotic Sudz in writing prior to the start of service. This request does not apply to media captured solely for documentation, quality control, warranty support, or internal business records.

 

14. Chargebacks & Payment Disputes 

• Customers agree to contact Exotic Sudz regarding any billing or service concerns before initiating a chargeback or payment dispute. 

• Fraudulent or unjustified chargebacks may result in collection efforts, legal action, recovery of attorney's fees where permitted by law, court costs, and any outstanding balances owed.

 

15. Weather Policy 

• Mobile detailing services are subject to weather conditions. Exotic Sudz reserves the right to postpone or reschedule appointments due to rain, lightning, high winds, extreme temperatures, or any other weather conditions that may affect the safety or quality of the service. Customers will be notified as soon as reasonably possible to arrange a new appointment time.

 

16. Water & Electricity

• Exotic Sudz operates as a fully self-contained mobile detailing service and generally provides its own water and power. However, access to a customer's water or electrical supply may be requested when necessary to complete certain services more efficiently. If required resources

• are unavailable and prevent completion of the scheduled service, Exotic Sudz reserves the right to reschedule the appointment.

 

17. Estimated Service Times

• Any service times provided by Exotic Sudz are estimates only and are not guaranteed. Actual completion times may vary depending on the size of the vehicle, its condition, selected services, weather, equipment performance, or other unforeseen circumstances. Additional time required to properly complete a service will not constitute grounds for a refund or discount.

 

18. Third-Party Bookings 

• Any individual scheduling services on behalf of the vehicle owner represents and warrants that they have the authority to do so and to accept these Terms & Conditions on the owner's behalf. 

• The person booking the appointment accepts responsibility for all applicable charges, fees, approvals, and communications related to the scheduled service unless otherwise agreed to by Exotic Sudz.

 

19. Gift Cards, Promotions & Discounts 

• Gift cards, promotional offers, discount codes, referral credits, and special offers have no cash value and may not be redeemed for cash unless required by law. 

• Unless expressly stated otherwise: 

  • Only one promotional offer or discount may be applied per appointment.

  • Promotions cannot be combined with other discounts, offers, or membership pricing.

  • Promotions are valid only during the advertised promotional period. 

• Exotic Sudz reserves the right to modify, discontinue, or refuse any promotional offer at its sole discretion.

 

20. Privacy 

• Customer information collected during booking or service will be used solely for business purposes and will not be sold or shared except as required by law or as necessary to provide requested services.

 

21. Force Majeure 

• Exotic Sudz shall not be liable for delays, cancellations, or inability to perform services due to circumstances beyond its reasonable control, including severe weather, natural disasters, power outages, government actions, labor shortages, supplier delays, road closures, or other unforeseen events.

 

22. Governing Law 

• These Terms & Conditions shall be governed by and interpreted under the laws of the State of Florida. 

• Any legal action relating to these Terms & Conditions shall be brought in a court of competent jurisdiction located within the State of Florida.

 

23. Electronic Acceptance 

• By scheduling an appointment through our online booking system, electronically signing any document, checking any acknowledgment or agreement box, submitting payment information, enrolling in a membership, or otherwise confirming a reservation, you acknowledge that you have read, understood, and agree to be bound by these General Terms & Conditions and, where applicable, the Exotic Sudz Membership Terms & Conditions. 

• You further agree that your electronic acceptance constitutes your legal agreement to these Terms & Conditions and has the same force and effect as a handwritten signature.

 

24. Agreement to Terms 

• By scheduling, purchasing, or receiving services from Exotic Sudz Mobile Detailing LLC, you acknowledge that you have read, understood, and agree to be bound by these General Terms & Conditions.

• Customers who enroll in any Exotic Sudz Membership Program additionally acknowledge that they have read, understood, and agree to be bound by the current Membership Terms & Conditions, which supplement these General Terms & Conditions and are incorporated herein by reference.

• Membership enrollment does not exempt a customer from compliance with these General Terms & Conditions.

 

25. Amendments

• Exotic Sudz reserves the right to modify these Terms & Conditions at any time. 

• Updated Terms & Conditions become effective immediately upon posting to our website or otherwise providing notice to customers.

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Contact Us:
Phone: (407) 205-8988
Email: customercare@exoticsudz.com
Website: exoticsudz.com

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Thank you for choosing Exotic Sudz Mobile Detailing LLC. We look forward to serving you!