Terms & Conditions

General Terms & Conditions

Effective Date: January 1, 2026

Welcome to Exotic Sudz Mobile Detailing LLC ("Exotic Sudz," "Company," "we," "our," or "us"). By scheduling, purchasing, or receiving any of our services, you acknowledge that you have read, understood, and agree to be bound by these General Terms & Conditions.

1. Services Provided

Exotic Sudz provides professional mobile and in-shop automotive detailing services, including but not limited to:
- Exterior detailing
- Interior detailing
- Maintenance detailing
- Paint decontamination
- Paint enhancement and correction
- Ceramic coating installation
- Additional detailing services and add-ons
The services included with your appointment will be those selected during the booking process and confirmed in your appointment confirmation.

2. Bookings, Deposits & Payments

Appointments may be scheduled through our online booking system, by phone, email, or other approved booking methods.
Payment is due immediately upon completion of service unless otherwise agreed to in writing.
Required deposits are non-refundable and reserve your appointment time. Deposits will be applied toward your final balance if the scheduled service is completed.
Failure to pay any outstanding balance may result in cancellation of future appointments, suspension of membership benefits, collection efforts, and any other remedies permitted by law.

3. Cancellations & Rescheduling

Appointments must be canceled or rescheduled at least 48 hours before the scheduled appointment time.
Appointments canceled or rescheduled with less than 48 hours' notice may be subject to a $25 rescheduling fee or forfeiture of any applicable deposit.
If the customer is unavailable, the vehicle is inaccessible, or the appointment cannot be completed due to circumstances within the customer's control, the appointment may be treated as a late cancellation.
Exotic Sudz reserves the right to reschedule appointments due to weather, equipment failure, emergencies, unsafe working conditions, or other circumstances beyond our control.

4. Customer Responsibilities

Customers agree to:
- Provide accurate contact and vehicle information.
- Ensure the vehicle is legally parked in a safe, accessible location.
- Remove all personal belongings, valuables, firearms, medications, cash, and important documents before service.
- Provide sufficient working space around the vehicle.
- Provide access to the vehicle at the scheduled appointment time.
Failure to meet these responsibilities may result in additional charges, appointment delays, or rescheduling.
Exotic Sudz is not responsible for lost, stolen, or damaged personal property left inside the vehicle.
Community Access & HOA Restrictions:
- It is the client’s responsibility to verify and ensure that Exotic Sudz Mobile Detailing has access to the property and vehicle at the scheduled appointment time. This includes, but is not limited to, HOA restrictions, gated community access, guard gate requirements, visitor registration, parking restrictions, and community access hours.
- Exotic Sudz Mobile Detailing is not responsible for knowing or verifying community access rules or restrictions prior to the appointment.
- If our technician is unable to access the community or vehicle due to access restrictions, HOA rules, gate issues, or failure to arrange entry, the appointment will be considered a missed appointment. The booking deposit is non-refundable and will be forfeited. A new deposit will be required to schedule another appointment.

5. Vehicle Inspection & Existing Damage

A pre-service inspection may be performed before work begins.
Existing scratches, dents, paint defects, torn upholstery, cracked trim, damaged wheels, worn leather, broken components, and other pre-existing conditions may be documented.
Exotic Sudz is not responsible for repairing or correcting damage that existed before service.

6. Vehicle Condition & Upcharges

All pricing assumes a vehicle in average condition.
Vehicles requiring excessive cleaning due to conditions including, but not limited to:
- Heavy pet hair
- Excessive sand
- Mold or mildew
- Bodily fluids
- Severe staining
- Heavy oxidation
- Tree sap
- Tar
- Excessive mud
- Biohazards

may require additional labor and materials and will be subject to additional charges. Whenever possible, customers will be informed of any required upcharges before work begins.

If a customer declines the required additional services, Exotic Sudz reserves the right to decline or discontinue the service.

7. Membership Program

Enrollment in an Exotic Sudz Membership Program does not replace or supersede these General Terms & Conditions. All customers, including Membership Program participants, remain fully subject to these General Terms & Conditions at all times.
Members are additionally subject to the current Exotic Sudz Membership Terms & Conditions, which are incorporated into and made part of this Agreement by reference.
In the event of any conflict between these General Terms & Conditions and the Membership Terms & Conditions, the Membership Terms & Conditions shall govern only with respect to membership-specific benefits, billing, scheduling, and program administration. All other provisions of these General Terms & Conditions shall remain in full force and effect.

8. Liability

While every effort is made to safely clean and protect each vehicle, Exotic Sudz is not responsible for:
- Pre-existing damage
- Clear coat failure
- Oxidized paint
- Rock chips
- Faded trim
- Loose or damaged emblems
- Damaged weather stripping
- Vinyl wraps or decals
- Previously repaired surfaces
- Paint protection film lifting
- Aftermarket accessories
- Improperly installed parts
Cleaning may reveal pre-existing defects that were previously concealed by dirt or contamination.

9. Mechanical & Electrical Components

Exotic Sudz is not responsible for failures involving electrical systems, sensors, switches, speakers, electronics, window regulators, locks, alarms, infotainment systems, or mechanical components resulting from pre-existing defects, improper installation, normal wear, or manufacturer defects.

10. Ceramic Coatings & Specialty Services

Ceramic coating warranties, when applicable, are governed solely by the coating manufacturer's warranty terms.
Failure to properly maintain the coated vehicle, improper washing techniques, accidents, neglect, or misuse may void manufacturer warranties.
Exotic Sudz does not guarantee manufacturer warranty approval.

11. Final Inspection & Satisfaction

Customers are encouraged to inspect their vehicle before the detailer departs. Any visible concerns should be communicated immediately.
If concerns are discovered after the appointment, they must be reported within 24 hours of service completion.
Exotic Sudz reserves the right to inspect the vehicle before determining any corrective action. Refunds, re-services, or other resolutions are provided solely at the Company's discretion.

12. Right to Refuse or Discontinue Service

Exotic Sudz reserves the right to refuse, postpone, discontinue, or terminate any service if working conditions are determined to be unsafe, hazardous, or unsuitable.
This includes, but is not limited to:
- Severe weather
- Aggressive animals
- Unsafe locations
- Restricted vehicle access
- Threatening or abusive behavior
- Illegal activity
- Any circumstance that places our employees, equipment, or the customer's vehicle at risk.

13. Media Release

Exotic Sudz may capture and use photographs, videos, audio recordings, drone footage (where permitted), and other forms of media of vehicles before, during, and after service for documentation, quality control, training, warranty support, and marketing purposes, including use on our website, social media platforms, advertisements, and other promotional materials.
Customers who do not wish for their vehicle to appear in marketing or promotional media must notify Exotic Sudz in writing prior to the start of service. This request does not apply to media captured solely for documentation, quality control, warranty support, or internal business records.

14. Chargebacks & Payment Disputes

Customers agree to contact Exotic Sudz regarding any billing or service concerns before initiating a chargeback or payment dispute.
Fraudulent or unjustified chargebacks may result in collection efforts, legal action, recovery of attorney's fees where permitted by law, court costs, and any outstanding balances owed.

15. Weather Policy

Mobile detailing services are subject to weather conditions. Exotic Sudz reserves the right to postpone or reschedule appointments due to rain, lightning, high winds, extreme temperatures, or any other weather conditions that may affect the safety or quality of the service. Customers will be notified as soon as reasonably possible to arrange a new appointment time.

16. Water & Electricity

Exotic Sudz operates as a fully self-contained mobile detailing service and generally provides its own water and power. However, access to a customer's water or electrical supply may be requested when necessary to complete certain services more efficiently. If required resources
are unavailable and prevent completion of the scheduled service, Exotic Sudz reserves the right to reschedule the appointment.

17. Estimated Service Times

Any service times provided by Exotic Sudz are estimates only and are not guaranteed. Actual completion times may vary depending on the size of the vehicle, its condition, selected services, weather, equipment performance, or other unforeseen circumstances. Additional time required to properly complete a service will not constitute grounds for a refund or discount.

18. Third-Party Bookings

Any individual scheduling services on behalf of the vehicle owner represents and warrants that they have the authority to do so and to accept these Terms & Conditions on the owner's behalf.
The person booking the appointment accepts responsibility for all applicable charges, fees, approvals, and communications related to the scheduled service unless otherwise agreed to by Exotic Sudz.

19. Gift Cards, Promotions & Discounts

Gift cards, promotional offers, discount codes, referral credits, and special offers have no cash value and may not be redeemed for cash unless required by law.
Unless expressly stated otherwise:
- Only one promotional offer or discount may be applied per appointment.
- Promotions cannot be combined with other discounts, offers, or membership pricing.
- Promotions are valid only during the advertised promotional period.
Exotic Sudz reserves the right to modify, discontinue, or refuse any promotional offer at its sole discretion.

20. Privacy

Customer information collected during booking or service will be used solely for business purposes and will not be sold or shared except as required by law or as necessary to provide requested services.

21. Force Majeure

Exotic Sudz shall not be liable for delays, cancellations, or inability to perform services due to circumstances beyond its reasonable control, including severe weather, natural disasters, power outages, government actions, labor shortages, supplier delays, road closures, or other unforeseen events.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the State of Florida.
Any legal action relating to these Terms & Conditions shall be brought in a court of competent jurisdiction located within the State of Florida.

23. Electronic Acceptance

By scheduling an appointment through our online booking system, electronically signing any document, checking any acknowledgment or agreement box, submitting payment information, enrolling in a membership, or otherwise confirming a reservation, you acknowledge that you have read, understood, and agree to be bound by these General Terms & Conditions and, where applicable, the Exotic Sudz Membership Terms & Conditions.
You further agree that your electronic acceptance constitutes your legal agreement to these Terms & Conditions and has the same force and effect as a handwritten signature.

24. Agreement to Terms

By scheduling, purchasing, or receiving services from Exotic Sudz Mobile Detailing LLC, you acknowledge that you have read, understood, and agree to be bound by these General Terms & Conditions.
Customers who enroll in any Exotic Sudz Membership Program additionally acknowledge that they have read, understood, and agree to be bound by the current Membership Terms & Conditions, which supplement these General Terms & Conditions and are incorporated herein by reference.
Membership enrollment does not exempt a customer from compliance with these General Terms & Conditions.

25. Amendments

Exotic Sudz reserves the right to modify these Terms & Conditions at any time.
Updated Terms & Conditions become effective immediately upon posting to our website or otherwise providing notice to customers.

Thank you for choosing Exotic Sudz Mobile Detailing LLC. We look forward to serving you!

Membership Terms & Conditions

Effective Date: January 1, 2026

These Membership Terms & Conditions apply only to customers enrolled in an Exotic Sudz Membership Program. Members remain fully subject to the Exotic Sudz Mobile Detailing LLC General Terms & Conditions. These Membership Terms are intended to supplement — not replace — the General Terms & Conditions. By enrolling in a Membership Program, you agree to comply with both the General Terms & Conditions and these Membership Terms & Conditions.

1. Membership Benefits

Each membership plan includes one detailing visit per registered vehicle, per billing cycle. Plans are available as Signature Express or Signature Detail, in four sizes based on vehicle count: Signature (1 vehicle), Duo (2 vehicles), Trio (3 vehicles), or Family (4 vehicles).
Unused visits do not roll over to the next billing cycle (“use them or lose them”).
Each membership plan includes a specific scope of services. Please refer to your selected plan for details. Additional charges may apply for services outside the scope of your plan or based on the condition of the vehicle.
Included visits apply only to the specific vehicle(s) registered to your membership and are not transferable to other vehicles or individuals.
Membership may be canceled at any time; there is no minimum term.

2. Billing & Renewal

Your membership is a recurring subscription that automatically renews each billing cycle.
Unless canceled before your next billing date, you authorize Exotic Sudz to automatically charge the payment method on file for the applicable membership fee.
Membership pricing does not include travel. See Section 4, Travel Charges.
Membership pricing is subject to change with advance notice provided to active members.

3. Scheduling

At signup, members select a recurring appointment day and time from Exotic Sudz's available membership slots. This becomes the member's fixed monthly appointment.
Membership slots are limited to specific days and times set by Exotic Sudz. If no available slot fits a client's schedule, membership pricing does not apply to that request — the client may instead book through our standard online booking system at regular, non-member pricing.
Members may reschedule their appointment with at least 48 hours' notice, up to 2 times per year, subject to availability. Additional reschedules beyond that (with 48+ hours' notice) incur a $30 fee.
If a member does not cancel or reschedule at least 48 hours before the scheduled appointment, the visit is not automatically forfeited. Instead, the member owes a late cancellation fee — $20 for Signature Express or $40 for Signature Detail. If the member wishes to reschedule following a late cancellation, an additional $30 fee applies on top of the late cancellation fee. If the appointment is not rescheduled, the visit is forfeited for that billing cycle.
Members are responsible for ensuring the vehicle is accessible and ready for service at the scheduled appointment time. If the vehicle is unavailable, locked, or otherwise inaccessible upon arrival, the appointment is treated as a late cancellation under the terms above.
Membership fees are non-refundable once billed, regardless of whether the included visit is used during the billing cycle.
If a recurring membership payment cannot be successfully processed, membership benefits may be suspended until the outstanding balance is paid and a valid payment method is provided. Exotic Sudz reserves the right to cancel the membership if payment is not received within a reasonable period.

4. Travel Charges

A flat travel fee of $20 applies to every appointment and is billed at the time of service, in addition to the membership price.
No travel charge applies to appointments canceled or rescheduled in advance under the terms of Section 3.
A travel charge applies if a technician is already en route to the client, or has arrived on site, and the client cancels at that point.

5. Program Administration

Exotic Sudz reserves the right to modify, suspend, or terminate any membership, or remove a member from the program, at its sole discretion.